Online Payments

Terms & Conditions

1. General Terms and Conditions

By using the University of York Online Store you are agreeing to be bound by these Terms and Conditions.

Standard Terms and Conditions

These terms and conditions apply to all online transactions made to the University of York. 

The University may change these terms from time to time without notice. Changes will apply to any subsequent transactions with the University of York.

These terms will be governed by and construed in accordance with English law.

Nothing in these Conditions excludes or limits the liability of the University for death or personal injury caused by the University's negligence, or for fraudulent misrepresentation. Subject to the preceding sentence, Condition 11 constitutes the entire financial liability of the University (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of: (i) any breach of these Conditions; and (ii) any representation, statement or negligent act or omission, including negligence arising under or in connection with the contract.

The acknowledgement of the order and these Conditions together constitute the entire agreement between the parties relating to the contract.

Each right or remedy of the University under the contract is without prejudice to any other right or remedy of the University whether under the contract or not.

The contract will be governed by and construed in accordance with English Law. The English Courts will have exclusive jurisdiction to deal with any dispute which may arise out of or in connection with the contract.

2. On-Line Payments

1. Please read these terms carefully before using the online payment facility. Using the online payment facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility. All payments are subject to the following conditions.

2. Your payment will normally reach the University bank account to which you are making a payment, the following working day.

3. We cannot accept liability for a payment not reaching the correct University bank account due to you quoting an incorrect account number or incorrect personal details.

4. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.

5. If the card supplier declines payment, the University is under no obligation to bring this fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.

6. The data that you provide during this transaction is securely held by the University of York under the terms of the Data Protection Act 1998 and will only be used for the purpose of recording your payment and order and accounting processes. Further details are given in our Privacy Statement at http://store.york.ac.uk/help/?HelpID=2.

Your data will be treated confidentially and with the utmost care and respect. We shall abide by the principles of the Data Protection Act 1998 and ensure that the data is used for no other purposes and is disclosed to no third party, except in respect of data that it is necessary to provide to the University's e-commerce provider who will process this information on the University's behalf. Our e-commerce provider will retain some personal information so that we can access payment records in the event of queries or incomplete payment information. Any credit or debit card details given by you will not be retained in their entirety. Information will only be retained for a reasonable period and then destroyed securely.

7. In no event will the University be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

8. Refunds, if applicable, will only be made to the debit/credit card used for the original transaction.

3. Meals In Advance (MAD) Schemes

The scheme will operate in 2 catering venues as indicated below.

However, we reserve the right to reduce or increase the number of outlets dependent on the number of students who sign up to the schemes. We also reserve the right to substitute one outlet for another for either breakfast or dinner or both.

Any changes to published information will be provided when you collect your card.

Any changes during term time will be published:

a) On the University's York Extra information announcement system which ‘pops up' when you log on to your University networked computer and

b) On notices posted in the catering outlet.

Wherever practicable at least 5 days notice will be provided of any changes.

MAD cards must be presented at all meal times.

Meal allocations are fixed by time and to the venues outlined below. 

The value of missed meals cannot be refunded or transferred.

Your MAD card value will expire as indicated below. Any unused value cannot be refunded.

The card cannot be used to purchase alcohol and tobacco or any items from our retail stores.

The value shown on the card cannot be exchanged for cash/change.

The cards remain the property of the University at all times.

Lost cards should be reported to our MAD card administrator Tel.(01904) 32(8413), email admn564@york.ac.uk who will block future use of the lost card.

Replacement cards will be issued at the last known balance (as per system records) and an administration fee of £5.00 charged for the new card.

The University will not be responsible for losses incurred on lost or stolen cards.

The University will retain any blocked cards.

The cards are non-transferable and can only be used by the registered cardholder.

Once you have subscribed to the scheme for the term you will not be able to opt out unless:

a) You decide to leave the university in which case any remaining balance on the card will be refunded less an administration charge of £10.00.

b) You are unable to take meals due to illness and can support your claim for a refund with a GP's letter in which case you will receive a refund for missed meals less an administration charge of £10.

Please present the card to a member of University staff if requested to do so.

The University shall not be held responsible, or deemed to be in breach of service by being unable to provide meal services in any catering outlet due to force majure or any other cause beyond the University's control. Under such circumstances lost meal values will not be refunded. Wherever practicable, meals will be provided in another unaffected outlet, however this cannot be guaranteed.

For further information please contact The University of York, Commercial Services (01904) 32 (8413) email admn564@york.ac.uk

4. University Merchandise

Images

Images displayed are for guidance purposes only and may not portray an accurate copy of the final product.

Availability

All products are subject to availability, in the event that a product ordered is unavailable in the specified colour or size, the customer will be contacted for further information. If a suitable alternative cannot be arranged, a full refund will be supplied.

Delivery

Please allow 28 days for delivery.  Delivery charges are £4.95 anywhere in the UK and £19.95 overseas (worldwide).

On the rare occasion that an order is exceptionally bulky or weighty, we reserve the right to apply an additional delivery charge. The customer will be contacted in the event that this course of action is necessary.

Returns

Refunds or exchanges for non-faulty goods will only be accepted if returned unused and in the original packaging within 30 days of purchase.  To arrange for the return of such goods please contact the Retail Administration team on;
Tel: (01904) 324866
Email: admn634@york.ac.uk

 5. Borthwick Publications - Document Copies

The vast majority of our archive documents are still in copyright. We are able to supply copies for study, provided the applicant can agree to the following Copyright Declaration:

I declare that where this material is in copyright that:

• I require the copy for the purpose of non-commercial research or private study and I will not use it for any other purpose.
• I have not previously been supplied with a copy of the same material and I shall not supply a copy of it to another person.
• To the best of my knowledge the copyright owner has not prohibited copying.

I understand that if this declaration is false, then I shall be liable for infringement of copyright as if I had made the copy myself.

Note that you must be requesting the copies for your own use, not on behalf of another person.

If you need to talk to someone about these terms and conditions, please contact the Borthwick's Office Manager on (01904) 321160 or email bihr500@york.ac.uk, putting Copyright Enquiry in the subject line.

6. Conferences and Events

Payment and Confirmation. We accept the following payment methods:

• Online credit card payment (preferred method, no additional administration fee) - please note we do NOT accept American Express
• For any other payment types, e.g. bank transfer, BACS, cheque, etc, first raise an invoice to you. As offline payments cannot be processed automatically online so a surcharge of £25.00 will apply. Please note that offline payments will only be available for a period prior to the event. To guarantee pre-payment this method will become unavailable towards the event date. See the information pages on the particular event for further details.

If you choose to pay by invoice, you will still need to complete your registration form online up until the payment stage.  This will produce a pending registration which once payment has been received will be confirmed. 

• Cancellation of a Conference or Event by the University. The University of York reserves the right to cancel a Conference or Event or any associated event at its sole discretion. In the event of such a cancellation the University will either offer an alternative Conference or Event or refund the value of the booking or any ticket sold upon proof of purchase. The University expressly excludes any liability for any direct or indirect losses or damages howsoever arising as a result of such cancellation and will not, for example, be responsible for any travel or accommodation costs incurred. In the event of cancellation, the University will use reasonable endeavours to publicise the cancellation and details will be posted on the website associated with the Conference or event. Attendees are responsible for checking this information prior to the event.  Wherever possible, the University will endeavour to contact delegates directly by email in the event of a cancellation.

• Cancellation by you. We will refund the value of the booking or any ticket sold upon proof of purchase when cancellation takes place at least one month before the conference. When cancelled less than one month but more than ten (10) working days before the conference we will refund a percentage not less than 70% of the charge. No refunds will be given for cancellation ten (10) working days or less before the Conference or Event date, or for non-attendance without notification, unless a refund is made entirely at the discretion of the University. Notice of cancellation must be sent to York Conferences by email to conferences@york.ac.uk or by fax to +44 (0)1904 328426.  As an alternative, please note that a valid registration may be transferred to another person at no cost.

A complete cancellation of your original booking will incur an administration fee of £25.00.

• Additions and Amendments. Once an online registration has been completed, any amendments must be done via telephone +44(0)1904 328431, fax +44(0)1904 328426 or email conferences@york.ac.uk. If you wish to add extras these will be charged at the published cost. Please be aware that any amendments to your original booking (including part-cancellation involving accommodation or programme items) will incur an administration fee of £25.00 as this process involves refunding your original booking and processing a new booking. Delegates are advised to take extra care when submitting their booking form to ensure that all details are correct to avoid incurring these costs.